Cafe Rio Mexican Grill Partners with Flybuy to Power the Pickup Experience | News


Flybuy provides a fast, efficient and supercharged program for takeout orders from Cafe Rio Mexican Grill.

WASHINGTON, April 26, 2022 /PRNewswire-PRWeb/ — Cafe Rio Mexican Grill, a rapidly growing fresh Mexican cuisine restaurant with 144 locations nationwide (with 15 more openings this year), has fully integrated Flybuy Pickup into its mobile app to create a completely transparent customer and staff experience. Flybuy Pickup, a product of Radius Networks Flybuy platformis used by brands around the world for in-store and curbside collection optimization.

“We are really excited to add an iconic brand like Cafe Rio to the Flybuy family,” says Jeff Baskin, Chief Commercial Officer at Radius Networks. “It was great to work with Todd Paladin and his team to implement the Flybuy solution to not only create labor savings in the restaurant, but also to develop a top notch pickup experience for their loyal customers. »

When customers place pickup orders and drive to restaurant, Flybuy Pickup provides staff with accurate customer ETA and alerts them when customer arrives and where they park for pickup. Flybuy’s location technology allows staff to juggle restaurant customers and pick-ups, as they can proactively prepare orders based on exact arrival time. The addition of Flybuy allowed Cafe Rio to replicate the dine-in experience with fresh and hot orders delivered immediately upon arrival.

With takeout and delivery orders on the rise, Cafe Rio knew it needed a system that would allow it to be successful now and in the future. With Flybuy, Cafe Rio can eliminate frustration and confusion for customers, staff as well as incoming delivery drivers.

“Within just a few weeks of implementing Flybuy, without any marketing efforts, we saw our curbside orders jump 6%,” says patrick miller, IT project manager at Cafe Rio Mexican Grill. “Being able to maintain in-restaurant customer volume while growing our off-site customer base is having a big impact on our bottom line, and we’re excited to see more!”

Cafe Rio customers love the new curbside experience:

  • “Nate came straight to my car as soon as I pulled up, the food was hot and the service was fantastic!!”
  • “Super fast, I send the order to my car! Thanks again!”

“It’s been a smooth process from the start with Flybuy. We’re able to achieve very precise accuracy throughout the customer journey, as well as on property. Each restaurant has its own personalized virtual pick-up areas in the parking lot so we know exactly where the customer is on site when they walk in. We have also taken advantage of using Flybuy tablets in each restaurant with audio and visual alerts so that every employee is involved in the program at all times », declares Todd PaladinChief Technology Officer at Cafe Rio Mexican Grill.

Flybuy is currently rolling out to over 116 Cafe Rio locations and will be fully rolled out to all 144 restaurants by the end of the month.

About Radius Networks | Flybuy

Radius Networks is the leading enterprise location technology company and their Flybuy Platform helps companies achieve operational excellence and simplify the customer experience. Flybuy is live in 30,000 locations in 55 countries and operated daily by restaurants, retailers and grocers. The platform includes: Flybuy Pickup for optimizing curbside, in-store and delivery driver pickup; Flybuy Drive-Thru for drive-thru pickup and loyalty automation; Flybuy Tableside for ordering and table service solutions; and Flybuy Pay for facilitating location-based mobile payments.

About Cafe Rio Mexican Grill

Cafe Rio Mexican Grill, Inc.whose head office is at Salt Lake City, UT, is a leading fast-casual restaurant specializing in fresh Mexican cuisine. The company currently operates more than 145 restaurants in 11 states with 15 more expected to open this year. Cafe Rio Mexican Grill’s core business is to serve its customers the highest quality meals with the freshest ingredients, both in restaurants and in the food service industry. Cafe Rio Mexican Grill’s web address is

Media Contact

Rebecca McFarlandRadius Networks, 1 2026819434, [email protected]



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