Job offer for B.Tech graduates at Oceaneering: check how to apply here
Oceaneering is recruiting an experienced Support Engineer II at its Chandigarh site. The primary purpose of this position is to provide technical support for queries associated with the ROV and its equipment. It includes database management using help desk and knowledge base software, troubleshooting assistance using available resources, and preparation of custom reports for management.
The complete details of this work are as follows:-
Roles and responsibilities:
The ideal candidate must be able to:
Resolve queries associated with the ROV and its equipment and “real-time” troubleshooting using available documentation and resources.
Prepare, review and verify technical procedures/documentation to address offshore and onshore personnel issues/requirements.
Check ROV datasheet data to ensure accuracy; Audit regulatory certificates of all major components; maintain and audit asset tracking and export control data.
Prepare technical database/procedures based on input from subject matter experts and previous data from resolved queries/issues for future reference.
Database management using support and knowledge base software such as Peoplesoft, Business Intelligence, Smart Sheets, etc. precisely.
Prepare custom reports and dashboards for operations, commercial tenders, technical services and senior management.
Identify, assess and interpret trends for detailed data analysis.
Attend meetings and phone calls to provide onshore and offshore operations support.
Assist the Support/Supervising Engineer with onshore projects eg Kakinada, Stavanger etc.
Undertake a continuous improvement training program and specific projects as directed by management.
Assist engineers in all technical support functions.
Manage escalated requests from administrators.
Participate in any other task as needed.
Ensure security policies and procedures are understood and followed to the extent possible to proactively ensure a safe working environment.
Execute work in accordance with company health, safety, environment and quality systems.
Proactively identify workplace hazards and suggest improvements to improve the safety and quality of the work environment.
Execute assigned tasks diligently and accurately following the guidelines of the company’s integrated management system.
Eliminate waste in any form, suggest the use of more environmentally friendly substances and best practices and contribute to the continuous improvement of the working environment.
B.TECH in ELECTRONICS/ELECTRICAL/MECHANICAL ENGINEERING.
Able to work 5 hour (weekly) shifts (mornings, evenings and weekends).
Knowledge of MS-Office and computer basics (E).
Knowledge of Photoshop, In design or any other design software (P).
0-1 years of experience in support operations.
Excellent verbal and written communication skills in English.
Creative thinking and team spirit.
Have a proactive, positive and positive attitude.
Give and receive constructive feedback.
Ensures that others involved in a project or effort are kept informed of developments and plans.
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