Morrisons customers unhappy with cafe menu changes and ‘exorbitant prices’



Morrisons customers rose up after the supermarket reopened its cafes – but removed popular items from its menu.

Disgruntled shoppers have voiced their opinion after the supermarket announced that all of its restaurants are now open, with a number of changes in place.

Morrisons announced the re-openings on Facebook on June 1 and explained that alongside the “all-new menu,” security screens and social distancing are now in place, along with the ability to order from the comfort of your seat.

A lot of people were unhappy with the changes.

But Morrisons says he has “worked hard” to improve the quality of all products and “cook more dishes from scratch.”

The Facebook post reads: “Welcome! The doors to our cafe are open again and we can’t wait for you to try our brand NEW menu!

“With security screens and social distancing in place, order on your mobile phone from the comfort of your seat. Easy to do…”

But dozens of shoppers have hit the supermarket, with one customer urging it to “please rethink.”

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“Anyone who’s ever designed the menu has no idea what customers want,” said one disgruntled customer.

“We stopped visiting because the £ 1.75 toast is sky-high even though it’s more flowery and the jam goes with it. Many older people I know loved the mini meals and sandwiches in du normal bread and said they won’t come. Please rethink. “

A second added: “I visited the new cafe for our tea today. Before the lockdown, we visited the cafe a few times as my favorite was the delicious lasagna.

“It was taken off the menu to tell you now to make a healthier menu. Shouldn’t it be our choice what we eat? Portions would be okay for kids, but not for adults going out for a main meal.

“The prices are outrageous. Please bring back the usual menu to retain your customers, as we will not be coming back a second time like we are.”

A third said: “What are the bosses of Morrisons going to do with the negative comments on the cafe menu? Surely they have enough comments now to realize they need to do a little tuning.

“It’s fine to display those cafe messages, but if you ignore the customers, they’ll go somewhere else and not come back, and it’s the customers who pay your big paycheck.

“It’s time for you to tell us what you’re going to do, you don’t want to know that our comments have been passed on, it’s just words. Actions speak louder than words.

“I didn’t have a single meal at Morrisons while we were gone and we would normally have had a meal every day.”

Another added: “The new menu is very poor. #Bringbacktheoldmorrisonsmenu.”

However, some customers shared their joy at the reopening of the cafes.

One added, “We had a really good breakfast last week at our local Morrisons Newport.”

Another said: “A large selection available on your menu and very reasonable prices.”

A spokesperson for Morrisons said: “We’re sorry to hear that some popular dishes are not on the menu at this time.

“We have worked hard to improve the quality of all the products in our cafes and now include a lot of our ‘The Best’ products as well as baking more dishes from scratch.

“We will of course continue to listen attentively and respond to customer comments and have informed our coffee team of those comments.”

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